Adaptability design to meet dynamic customer´s needs

The customer is the core element of business based on current market situation, even for industrial equipment which customers´ requirements are now very various. It means that the inside processes of the manufacturer should adjust to customer´s requirements: the company must be very flexible among other properties. The challenge is that the flexibility comes from the management of the knowledge of the company by improving the adaptive design process. A knowledge-based design process has been developed by combining the axiomatic design and case-based reasoning approaches, to enhance the performance of the design personnel and is the key factor for the success of the company.