• DocumentCode
    2976609
  • Title

    Study on Automobile After-Sale Service Matching Based on Ontology CBR

  • Author

    Wang, Bin

  • Author_Institution
    Sch. of Manage. Wuhan, Wuhan Univ. of Technol., Wuhan, China
  • fYear
    2011
  • fDate
    12-14 Aug. 2011
  • Firstpage
    1
  • Lastpage
    5
  • Abstract
    This paper firstly constructs an ontology model of automobile after-sale service to analyze internal relations among customer, automobile and after service; then it retrieves the most similar case (or cases) based on similarity measurement and CBR. Thus, active service is achieved.
  • Keywords
    automobile industry; case-based reasoning; consumer behaviour; customer services; ontologies (artificial intelligence); automobile after-sale service matching; case-based reasoning; ontology CBR; similarity measurement; Automobiles; Cognition; Meteorology; Ontologies; Physiology; Psychology; Roads;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science (MASS), 2011 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-6579-8
  • Type

    conf

  • DOI
    10.1109/ICMSS.2011.5998858
  • Filename
    5998858
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2976609