Design and evaluation of spoken dialog systems

Author

Kamm, C.A. ; Walker, M.A.

Author_Institution

Speech & Image Process. Services Res. Lab., AT&T Labs. Res., Florham Park, NJ, USA

fYear

1997

fDate

14-17 Dec 1997

Firstpage

11

Lastpage

18

Abstract

Interactive spoken dialog systems extend the range of automated telecommunication services beyond simple limited-choice form-filling applications to goal-directed tasks covering richer, more complex domains. Creating effective and efficient dialog systems requires not only accurate and robust speech recognition and language modeling, but also iterative, principled design of the user interface (UI), coupled with system evaluation with real users. This paper focusses on the design and evaluation of spoken dialog systems, first discussing how general UI principles that are well-understood for graphical UIs are also relevant for spoken language interfaces, and then describing the PARADISE framework for evaluating spoken dialog systems

Keywords

graphical user interfaces; interactive systems; natural language interfaces; program verification; software prototyping; speech recognition; telecommunication services; user centred design; PARADISE evaluation framework; automated telecommunication services; form-filling applications; goal-directed tasks; graphical user interfaces; interactive spoken dialog systems; iterative principled design; language modeling; speech recognition; spoken language interfaces; system evaluation; user interface design; Graphical user interfaces; Humans; Natural languages; Presses; Prototypes; Robustness; Speech processing; Speech recognition; Telecommunication control; User interfaces;

fLanguage

English

Publisher

ieee

Conference_Titel

Automatic Speech Recognition and Understanding, 1997. Proceedings., 1997 IEEE Workshop on

Conference_Location

Santa Barbara, CA

Print_ISBN

0-7803-3698-4

Type

conf

DOI

10.1109/ASRU.1997.658969

Filename

658969