e-Government Challenges - From Applications to Complex Solutions

Many big organizations including Government agencies have what can be called a "multi-technological" chaos. They have in many cases hundreds of IT-applications badly coordinated and integrated. A proposed cure for this is often procurement of big and comprehensive software packages like Enterprise Systems. We argue that the procurement of this applications often are done in an old fashion way influenced by old behavior and outdated roles. This paper analyses two Swedish Government cases based on three complementary perspectives that can help the buyer and the seller to better understand the complex solutions of which the software should be a part.