Title :
The Concept, Model and Function Expression about Patient Perceived Value
Author :
Wang, Yaohui ; Chen, Haixiao
Author_Institution :
Taizhou Hosp., Linhai, China
Abstract :
Based on the research on customer perceived value, this paper proposed the concept of patient perceived value (PPV) in medical service. Then, we constructed the model of PPV and studied about the function expression of this concept. Finally, we summed up the possible results which patients evaluated the overall value according to their perception.
Keywords :
competitive intelligence; health care; service industries; customer perceived value; function expression; medical service; patient perceived value; Business; Hospitals; Pain; Privacy; Process control;
Conference_Titel :
Management and Service Science (MASS), 2011 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6579-8
DOI :
10.1109/ICMSS.2011.5999103
