Human computer interaction issues in eliciting user requirements for an Electronic Patient Record with multiple users

Emphasis on usability for all users at the design stage of an Electronic Patient Record (EPR) is directly relative to successful implementation. This article outlines the values of considering the heterogeneity of users in EPR systems. We review the literature available on the design of EPR systems with a focus on its usability principles. A case study of how an outpatient EPR system was successfully implemented in the Epilepsy Unit of Beaumont Hospital, Dublin, with due importance to usability testing for a multidisciplinary team is explored.