DocumentCode :
2982809
Title :
Clients Behavior Analysis of Securities Company Based on the Web-Log Data Mining
Author :
Li, Yahong ; Li, Jian ; Hao, Kegang
Author_Institution :
Manage. & Econ. Sch., Beijing Instn. of Technol., Beijing, China
fYear :
2011
fDate :
12-14 Aug. 2011
Firstpage :
1
Lastpage :
4
Abstract :
Customer Relationship Management (CRM) is a developing direction for China Security Company in the future. Relative to abroad developed countries Securities Company, our China securities Company still is in a low level for the clients behavior observation. In this paper, author introduces the data mining technology into Security Company customer behaviors information management processes. Meanwhile, through construct the clients behavior model and data mining processing to refine some high value customers behavior character information, thus, to offer accurate data supports for the company Policy-makers. Also, a real case is analyzed in this article, having a very strong reference meaning in fact.
Keywords :
consumer behaviour; customer relationship management; data mining; securities trading; Web-log data mining; clients behavior analysis; clients behavior model; customer behaviors information management; customer relationship management; securities company; Companies; Data mining; Data models; Investments; Security; Servers;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Management and Service Science (MASS), 2011 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6579-8
Type :
conf
DOI :
10.1109/ICMSS.2011.5999197
Filename :
5999197
Link To Document :
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