Title :
Software quality and productivity at AT&T Bell Laboratories
Author :
Fuchs, E. ; Chappell, S.G.
Author_Institution :
AT&T Bell Lab., Holmdel, NJ, USA
Abstract :
Bell Labs´ software development paradigm is based on the practice of total quality control. This is a framework in which quality of the development (and other) processes is used as the driver for product quality, efficiency, cost, commitment, and employee and customer satisfaction. The authors discuss some tools and enhanced languages that have been found to be valuable. The quality metrics used and the results obtained with this approach are also considered
Keywords :
high level languages; quality control; software reliability; software tools; customer satisfaction; enhanced languages; product efficiency; product quality; quality metrics; software development paradigm; software quality; total quality control; Algorithm design and analysis; Control systems; Guidelines; Information analysis; Inspection; Productivity; Quality function deployment; Quality management; Software quality; System testing;
Conference_Titel :
System Sciences, 1989. Vol.II: Software Track, Proceedings of the Twenty-Second Annual Hawaii International Conference on
Conference_Location :
Kailua-Kona, HI
Print_ISBN :
0-8186-1912-0
DOI :
10.1109/HICSS.1989.48008
