Title :
Research for a Smart IVR in the Housing Fund Management Center
Author :
Qi, Chang-Xing ; Li, Hang
Author_Institution :
Sch. of Software, Shenyang Normal Univ., Shenyang, China
Abstract :
Aiming at the weakness of poor scalability of the IVR (Interactive Voice Response) system, this paper presents a smart IVR system. The structure, functions, intelligent algorithms of the IVR system are described in detail. The application gateway that connect the IVR and the business system is very important for the IVR system. The voice files of data demanded are built and played for response through combination of application gateway, TTS (Text to Speech) and IVR server.
Keywords :
speech synthesis; TTS; housing fund management center; interactive voice response system; smart IVR system; text-to-speech synthesis; Artificial intelligence; Business; Logic gates; Protocols; Servers; Speech; Statistical analysis; Application Gateway; Interactive Voice Response; Text to Speech;
Conference_Titel :
Electrical and Control Engineering (ICECE), 2010 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6880-5
DOI :
10.1109/iCECE.2010.1475
