DocumentCode
2989940
Title
Research for a Smart IVR in the Housing Fund Management Center
Author
Qi, Chang-Xing ; Li, Hang
Author_Institution
Sch. of Software, Shenyang Normal Univ., Shenyang, China
fYear
2010
fDate
25-27 June 2010
Firstpage
5877
Lastpage
5880
Abstract
Aiming at the weakness of poor scalability of the IVR (Interactive Voice Response) system, this paper presents a smart IVR system. The structure, functions, intelligent algorithms of the IVR system are described in detail. The application gateway that connect the IVR and the business system is very important for the IVR system. The voice files of data demanded are built and played for response through combination of application gateway, TTS (Text to Speech) and IVR server.
Keywords
speech synthesis; TTS; housing fund management center; interactive voice response system; smart IVR system; text-to-speech synthesis; Artificial intelligence; Business; Logic gates; Protocols; Servers; Speech; Statistical analysis; Application Gateway; Interactive Voice Response; Text to Speech;
fLanguage
English
Publisher
ieee
Conference_Titel
Electrical and Control Engineering (ICECE), 2010 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-6880-5
Type
conf
DOI
10.1109/iCECE.2010.1475
Filename
5630374
Link To Document