Impacts of conflicts in work-family interface on psychological outcomes of frontline service employees: Supervisor support moderation

In Chinese culture context, using a sample of frontline service employees, this current study tested the relationship of conflicts in work-family interface and some psychological outcomes with the moderating effects of supervisor support. The examining results demonstrate that conflicts in work-family interface are negatively predictive to affective commitment and positively predictive to turnover intention. Besides, supervisor support is also a significant predictor to affective commitment and turnover intention. The results of the hierarchical regression suggest that supervisor support alleviates the negative impacts of family-work conflict on affective commitment and the positive impacts of it on turnover intention. In addition, higher education levels of frontline service employees report stronger intentions to leave. The moderate role of supervisor support is discussed by Confucian values in Chinese culture context.