Development and implementation of a maintenance operations concept

Considering its future maintenance needs, the Federal Aviation Administration (FAA) is sponsoring the development of an operations concept. The goal of this effort is to describe the human role in facilities maintenance. Instead of relying on narrative scenario descriptions, the approach relies largely on diagrams similar to those used for structured analysis. The approach and its potential benefits are outlined. A four-phase plan will take the concept from development through operational transition to integration. The focus here is on the developmental first phase of this plan, which includes graphic techniques for representing the operations concept and ways of automating these techniques. While the examples pertain to FAA facilities maintenance, the techniques also apply to human operations in other working environments