Trailblazing design of CRM based on know-how management

Author

Meng, Zhaojian ; Wang, Haoyu ; Guo, Hongling

Author_Institution

Henan Coal Chem. Ind. Group, HoHai Univ., Nanjing, China

fYear

2010

fDate

11-12 June 2010

Firstpage

197

Lastpage

199

Abstract

In order to set up a kind of comprehensive decision-making support system of new CRM merged with know-how management, we must realize and adapt to the complex, mobile and distributive requirement for citation in the informative circumstances of internet. In the application of combined system of C/S and B/S, the new ideas of component design, Net technology and C# language, the data service level can be set up through Web Service to build a new CRM system on the basis of know-how management, which is characterised by high efficiency, practicality and great ability to develop.

Keywords

C language; Web services; customer relationship management; decision support systems; mobile computing; C# language; CRM system; Internet; Net technology; Web Service; comprehensive decision making support system; data service level; know how management; Companies; Conference management; Content management; Educational institutions; Energy management; Environmental management; Knowledge management; Marketing management; Power system management; Technology management; CRM; Know-how management; trailblazing;

fLanguage

English

Publisher

ieee

Conference_Titel

Networking and Information Technology (ICNIT), 2010 International Conference on

Conference_Location

Manila

Print_ISBN

978-1-4244-7579-7

Electronic_ISBN

978-1-4244-7578-0

Type

conf

DOI

10.1109/ICNIT.2010.5508532

Filename

5508532