Corporate intranets and business process management: a challenge for systems engineering

Draws together business process management (BPM), corporate intranets and systems engineering. BPM aligns a company to its market value chain, and business processes become the primary channels for receiving and delivering value. They need to be managed holistically as processes, rather than through co-ordination of separate activities within disconnected functions. Intranets can mean anything from a single internal Web site to a strategy for all internal IT systems. This paper asserts that both corporate intranets and business processes should be systems engineered; the former to provide navigation of business processes, the latter to take account of the market value chain. This synergy should help the end-user achieve extraordinary productivity improvement for the company