Evaluation program design

A system model for a Community Referral Center (CRC) and its service function was developed to evaluate the effectiveness of the CRC and create a composite description of its operation. The model structure and parameters were derived from several individual investigations of the inner-city and related service bureaucracies. The task was to determine how the CRC has fit into its human environment, into the complex of organizations and public and private agencies with which it has to deal and finally how it has gone about building its own structure.