Title :
Implementation of on-line operation manuals for ISO 9000 compliance
Author :
Liu, W. ; Zhu, J.B. ; Rao, M. ; Henriksson, Christer ; Henriksson, C.
Author_Institution :
Dept. of Chem. Eng., Alberta Univ., Edmonton, Alta., Canada
Abstract :
Discusses intelligent hypermedia online manuals and their application in conforming to ISO 9000 quality management and assurance. Hypermedia technology can be used to document electronic files for ISO 9000 online compliance. These files can have access to real-time data from computer networks and automatically implement nonlinear searching and intelligent reasoning based on artificial intelligence technology. They are not only tutorial systems and multimedia books for training new employees but also for assisting operators to make decisions on operation behavior conforming to the quality assurance standards
Keywords :
ISO standards; decision support systems; hypermedia; inference mechanisms; intelligent tutoring systems; online operation; quality control; real-time systems; user manuals; ISO 9000 compliance; artificial intelligence technology; computer networks; decision support; electronic files; employee training; intelligent hypermedia online manuals; intelligent reasoning; multimedia books; nonlinear searching; operation behavior; operator assistance; quality assurance; quality management; real-time data access; standards conformance; tutorial systems; Animation; Application software; Artificial intelligence; Consumer electronics; Documentation; Manuals; Milling machines; Quality assurance; Quality management; Videos;
Conference_Titel :
Systems, Man and Cybernetics, 1995. Intelligent Systems for the 21st Century., IEEE International Conference on
Conference_Location :
Vancouver, BC
Print_ISBN :
0-7803-2559-1
DOI :
10.1109/ICSMC.1995.538334
