Title :
Performance Evaluation of Automobile ASPs Using TOPSIS
Author :
Xiaona Xie ; Qingxin Zhu ; Zhengwei Chang
Author_Institution :
Sch. of Comput. Sci. & Eng., Univ. of Electron. Sci. & Technol. of China, Chengdu, China
Abstract :
The TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) method using entropy weight is presented for performance evaluation of after-sales service providers (ASPs) of automobile company. The selection of performance criteria and implementation steps of the TOPSIS method in automobile after-sales service management system are presented. Application on an example demonstrates feasibility and effectiveness of the proposed approach.
Keywords :
automobile industry; customer services; performance evaluation; service industries; TOPSIS; after-sales service providers; automobile ASP performance evaluation; automobile after-sales service management system; automobile company; entropy weight; technique for order preference by similarity to ideal solution method; Automation; Manufacturing; After-sales Service Providers; Automobile; Performance Evaluation; TOPSIS;
Conference_Titel :
Digital Manufacturing and Automation (ICDMA), 2013 Fourth International Conference on
Conference_Location :
Qingdao
DOI :
10.1109/ICDMA.2013.214
