Title :
Performance Modeling of Worldwide Distributed IT Support System at Siemens IT Solutions and Services
Author :
Chudov, Alexander ; Rebrova, Yana ; Pastsyak, Alexander
Author_Institution :
Corp. Technol., Siemens LLC, St. Petersburg, Russia
Abstract :
Large Information Technology service support system is planned to be deployed at Siemens IT Solutions and Services world wide. The heart of the system is a business process execution platform which organizes distributed services by means of business process modeling notation. This paper addresses performance aspects of this system: how components distribution affects system response time. Results demonstrate application of performance modeling and simulation approaches on early design stages with lack of initial data.
Keywords :
business data processing; corporate modelling; distributed processing; software performance evaluation; technical support services; Siemens IT solutions and services; business process execution platform; business process modeling notation; distributed services; performance modeling; worldwide distributed IT support system; Computational modeling; Customer services; Phase change materials; Servers; Time factors; distributed systems; information technology; performance modeling;
Conference_Titel :
Computer Modeling and Simulation (EMS), 2011 Fifth UKSim European Symposium on
Conference_Location :
Madrid
Print_ISBN :
978-1-4673-0060-5
DOI :
10.1109/EMS.2011.15
