Title :
Developing an End-User Oriented SLA in the NGN Environment
Author :
Eun, Hyun-ji ; Kim, Seongcheol
Author_Institution :
Inf. & Commun. Univ., Daejeon
Abstract :
Since service quality is expected to be a key differentiator in the service-based competition, NGN service providers need to gain a competitive advantage by developing development of customer oriented SLA.
Keywords :
quality of service; telecommunication network management; NGN environment; end-user oriented SLA; service quality; service-based competition; Business communication; Communication industry; Convergence; Electronic mail; Industrial relations; Microwave integrated circuits; Multimedia systems; Next generation networking; Quality of service; Telecommunication services;
Conference_Titel :
Optical Internet and Next Generation Network, 2006. COIN-NGNCON 2006. The Joint International Conference on
Conference_Location :
Jeju
Print_ISBN :
978-89-955301-4-6
Electronic_ISBN :
978-89-955301-4-6
DOI :
10.1109/COINNGNCON.2006.4454691
