Title :
A Holonic Model of System for the Resolution of Incidents in the Software Engineering Projects
Author :
Straneo, Horacio Paggi ; Amo, Fernando Alonso
Author_Institution :
Fac. de Ing., Univ. ORT Uruguay, Montevideo
Abstract :
The need of automation in the resolution of the incidents that arise in the different phases of the software engineering projects, the desire of to manage the knowledge about how to solve an incident, the high specialization that appears in the different sub-domains of knowledge (security, networking, etc.), not only at individuals´ level but also at organizations´ one and the high rate of changes in the IT staffs, lead us to propose a model of a system for the resolution of the incidents before mentioned, based on the concepts of holon and informon.
Keywords :
human resource management; knowledge management; personnel; project management; software development management; IT staff; automation; holonic model; incident resolution; informon; knowledge management; software engineering projects; Automation; Computer networks; Engineering management; IEC standards; ISO standards; Knowledge management; Manufacturing industries; Project management; Software engineering; Taxonomy; holon; incident resolution; informon; knowledge management;
Conference_Titel :
Computer and Automation Engineering, 2009. ICCAE '09. International Conference on
Conference_Location :
Bangkok
Print_ISBN :
978-0-7695-3569-2
DOI :
10.1109/ICCAE.2009.16
