Group Decision Support Model for Prioritizing Information Systems Based on a Multicriteria Method

The successful selection or prioritization of Information System (IS) projects is critical for organizations in the current competitive environment. Moreover, the inadequacy of traditional quantitative cost-benefit analysis for evaluating IS projects has led researchers to propose other models, most of which are based on a multicriteria method. Indeed, the IS project prioritization problem has a multidimensional nature and the use of multicriteria decision aiding (MCDA) methods is a clever way to solve this problem. This paper proposes a model for prioritizing IS projects which makes use of the ELECTRE IV multicriteria method so as to rank stakeholders´ preferences regarding IS projects, and of the Copeland´s method, to aggregate these preferences into a single structure that represents the decision of the group of stakeholders. The application of this decision model is illustrated by a case study of how IS projects were prioritized at a glass packaging factory.