The implementation of enterprise resource planning systems in small-medium manufacturing enterprises in South-East Queensland: a case study approach

Author

Marsh, Antony

Author_Institution

Technol. & Innovation Manage. Centre, Queensland Univ., St. Lucia, Qld., Australia

Volume

2

fYear

2000

fDate

2000

Firstpage

592

Abstract

This paper examines the implementation of ERP systems in small/medium-sized enterprises in South East Queensland, Australia. Nine case studies were conducted to determine factors for success or failure in the implementations, Key success factors identified included cross-functional team approaches, organisational experience of similar scale IT or organisational change projects, and ´deep´ understanding of the key issues relating to ERP implementations. Failure factors identified included top-down or consultant driven implementations, IT department driven implementations, or implementations where the ERP is seen as a quick technological fix to problems within the operation of the firm, rather than as a strategic investment

Keywords

management information systems; manufacturing industries; strategic planning; Australia; IT projects; South-East Queensland; consultant driven implementations; cross-functional team approaches; enterprise resource planning systems; failure factors; management information systems; organisational change projects; organisational experience; small-medium manufacturing enterprises; strategic investment; strategic planning; top-down implementations; Australia; Business process re-engineering; Companies; Enterprise resource planning; Food manufacturing; Information systems; Innovation management; Manufacturing processes; Organizational aspects; Technology planning;

fLanguage

English

Publisher

ieee

Conference_Titel

Management of Innovation and Technology, 2000. ICMIT 2000. Proceedings of the 2000 IEEE International Conference on

Print_ISBN

0-7803-6652-2

Type

conf

DOI

10.1109/ICMIT.2000.916759

Filename

916759