Title :
Aspects of communication in companies´ Internet-WWW presentation
Author :
Zdravkovic, Vladan ; Nadalv, C. ; Riv, Leut
Author_Institution :
Gavle Univ., Sweden
Abstract :
This research is concerned with communication aspects in business. It is targeted mostly towards service management, in all kind of business, not just service related business. We have tested different aspects of communication between customer and company through the Internet. During the project 500 companies´ Internet locations have been tested. In this work we report the results for 250 major companies. This research found many weak points and problems in company-customer communications, and therefore in the relationship between then
Keywords :
Internet; information resources; management; TQM; WWW presentation; business; communication aspects; company-customer communications; customer satisfaction; service management; Business communication; Communication channels; Companies; Customer satisfaction; Protocols; Testing; Total quality management; Virtual reality; Web and internet services; World Wide Web;
Conference_Titel :
Management of Innovation and Technology, 2000. ICMIT 2000. Proceedings of the 2000 IEEE International Conference on
Print_ISBN :
0-7803-6652-2
DOI :
10.1109/ICMIT.2000.916767
