Bank Loan Processes Modelling Using BPMN

The development of products and IT services in bank sector, including the number and the complexity of processes required to operate efficiently, have had important improvements. The work that is presented in this paper is focused on the modelling of business processes that a banking organization follows, during the procedures of a loan request. These activities are modeled with the aim to trace time-consuming processes, which cause delays to the total procedure. The methodology that is used for the Bank loan processes is the Business Process Modelling Notation (BPMN). Objectives of this work are: reduction in the duration of implementation of enterprising process, reduction of implementation time, reduction of cost, improvement of quality. Through the application of BPM and the use of process-oriented IT systems (BPM systems using BPEL code) bank performance of loan processes could be increased substantially. The proposed system will help in the synchronized selection and effective correlation of all information, so as to result in the creation of a centralized knowledge base, through the dynamic depiction of important Key Performance Indicator networks. Furthermore, for modelling and assessment of loan process effectiveness purposes and in order to model in the best way the analyzed simulation results, some specific KPIs are proposed in order to measure and assess BPMN-based processes.