Title :
How to Assess and Customize Service Value for IT Cloud Services Clients
Author :
Ramaswami, Kathir ; Sailer, Anca
Author_Institution :
Johns Hopkins Univ., Baltimore, MD, USA
Abstract :
This article describes our novel methodology to ascertain the IT Cloud customer´s perceived service value in terms of non-functional requirements and our experience applying this methodology to clients using a Virtual Desktop Service running on an IT Cloud.
Keywords :
cloud computing; formal specification; IT cloud services clients; nonfunctional requirements; service value assessment; service value customization; virtual desktop service; Cost accounting; Pricing; Quality of service; Security; Taxonomy; USA Councils; Usability; Maximum Differential Scaling; Non-functional requirements taxonomy; Virtual Desktop Service; customer service value;
Conference_Titel :
Services Computing (SCC), 2012 IEEE Ninth International Conference on
Conference_Location :
Honolulu, HI
Print_ISBN :
978-1-4673-3049-7
DOI :
10.1109/SCC.2012.70
