The method for e-business exception handling

Business success depends on strong relationships with clients. As information technologies keep evolving and people entrust them with more and more every day tasks, e-business is becoming one of the quickest and easiest ways to reach the consumer. As e-business processes are constructed using workflow methods, which usually lack real-world deviation handling capabilities, exception handling is becoming one of the most important aspects of these processes. Of these exceptions, the most dangerous are run-time exceptions and deviations. They are difficult to catch, their impact to the process can be detrimental to achieving the process´ goals, and of course they are annoying to users. The purpose of this paper is to discuss an approach for a universal exception handling mechanism, which would help achieve business process transparency and exception handling flexibility.