Service Innovation in Spare Parts Logistics in the Business Aviation Industry

Author

Klueber, R. ; McCann, Hugh ; Wehrle, R. ; Knopf, T.

Author_Institution

Consilis, Switzerland

fYear

2009

fDate

20-23 July 2009

Firstpage

317

Lastpage

323

Abstract

The challenges of establishing a global information and document exchange system are described in the case study of Jet Aviation. The context is the improvement of its spare parts supply chain with Fiege Logistics to expand its reach through Internet based software as a service (SaaS) solution. The resulting innovative solution has the capability to integrate several worldwide operating organizations with different IT infrastructures and environments to increase the total customer service.

Keywords

Internet; aerospace industry; customer services; document handling; logistics; maintenance engineering; software architecture; supply chain management; Fiege Logistics; IT infrastructures; Internet based software as a service; business aviation industry; customer service; document exchange system; innovative solution; jet aviation; service innovation; spare parts logistics; spare parts supply chain; Aerospace industry; Aircraft manufacture; Business; Context-aware services; Costs; Manufacturing; Marketing and sales; Reverse logistics; Supply chains; Technological innovation; SaaS; business-to-business document exchange; networkability; reverse logistics.; service supply chain; systems integration;

fLanguage

English

Publisher

ieee

Conference_Titel

Commerce and Enterprise Computing, 2009. CEC '09. IEEE Conference on

Conference_Location

Vienna

Print_ISBN

978-0-7695-3755-9

Type

conf

DOI

10.1109/CEC.2009.82

Filename

5210777