Title :
Supporting Flexible Processes with Adaptive Work?ow and Case Handling
Author :
Guenther, C.W. ; Reichert, Manfred ; Van der Aalst, Wil M P
Author_Institution :
Eindhoven Univ. of Technol., Eindhoven
Abstract :
Workflow management technology has profoundly transformed the way complex tasks are being handled in modern, large-scale organizations. However, it is mostly those systems´ inherent lack of flexibility that hinders their broad acceptance, and that is perceived as annoyance by users. In this context, adaptive process management and case handling provide two very different paradigms, which both attempt to make process management more flexible and user-friendly. In this paper, we compare strengths and weaknesses of these two paradigms, and point out situations in which each is particularly appropriate. We further outline ways, in which either technology can be enhanced by crucial concepts from the other. This integration of flexibility approaches has the potential to remedy fundamental problems still present in each technology on its own.
Keywords :
case-based reasoning; workflow management software; adaptive process management; adaptive workflow management technology; case handling; case-based reasoning; flexible process support; large-scale organization; Best practices; Collaborative work; Control systems; Databases; Large-scale systems; Legislation; Management information systems; Monitoring; Technology management; Workflow management software;
Conference_Titel :
Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises, 2008. WETICE '08. IEEE 17th
Conference_Location :
Rome
Print_ISBN :
978-0-7695-3315-5
DOI :
10.1109/WETICE.2008.15