Title :
Ignorant Experts: Computer and Network Security Support from Internet Service Providers
Author :
Szewczyk, Patryk ; Valli, Craig
Author_Institution :
secau - Security Res. Centre, Edith Cowan Univ., Perth, NSW, Australia
Abstract :
The paper examines the advice and support provided by seven major Internet Service Providers in Australia through late 2009 and early 2010 in relation to computer and network security. Previous research has indicated that many end-users will attempt to utilise the support provided by Internet Service Providers as a simple and effective method by which to obtain key information in regards to computer security. This paper demonstrates that in many cases the individuals working at the help desk are either reluctant to provide IT security support or have insufficient skill to provide the correct information.
Keywords :
Internet; computer network security; information technology; Australia; IT security; Internet service provider; computer network security; end user; ignorant expert; Australia; Computers; Internet; Malware; Web and internet services; Wireless networks; SoHo; computer security; internet service provider; network security; survey;
Conference_Titel :
Network and System Security (NSS), 2010 4th International Conference on
Conference_Location :
Melbourne, VIC
Print_ISBN :
978-1-4244-8484-3
Electronic_ISBN :
978-0-7695-4159-4
DOI :
10.1109/NSS.2010.42
