Lean Six Sigma applied to a process innovation in a Mexican health institute´s imaging department

Delivery of services to a patient has to be given with an acceptable measure of quality that can be monitored through the patient´s satisfaction. The objective of this work was to innovate processes eliminating waste and non value-added work in processes done at the Imaging Department in the National Institute of Respiratory Diseases (INER for its Spanish acronym) in Mexico City, to decrease the time a patient spends in a study and increase satisfaction. This innovation will be done using Lean Six Sigma tools and applied in a pilot program.