Mobile Service Business Patterns

Author

Aleksy, Markus ; Stieger, Bernd

Author_Institution

Ind. Software & Applic., ABB Corp. Res. Center Germany, Germany

fYear

2011

fDate

22-25 March 2011

Firstpage

62

Lastpage

68

Abstract

Utilizing mobile applications in the area of industrial field service promises several benefits, especially improved process support due to a tight integration of mobile workers and tailored information support. In this paper, we describe four mobile service business patterns derived from two industrial case studies. The first case study deals with the seamless integration of service engineers, while the second one is related to support knowledge intensive service processes and the involved participants. The determined patterns foster various aspects, such as the integration of third-party partners, structured communication between mobile workers and back office, offline processing capabilities, and tailored information support.

Keywords

business data processing; mobile computing; industrial field service; mobile service business patterns; mobile workers; structured communication; tailored information support; third party partners; Business; Containers; Context; Electronic mail; Internet; Mobile communication; Mobile handsets; information systems; mobile applications; mobile service; patterns;

fLanguage

English

Publisher

ieee

Conference_Titel

Advanced Information Networking and Applications (AINA), 2011 IEEE International Conference on

Conference_Location

Biopolis

ISSN

1550-445X

Print_ISBN

978-1-61284-313-1

Electronic_ISBN

1550-445X

Type

conf

DOI

10.1109/AINA.2011.74

Filename

5763370