DocumentCode :
3090596
Title :
Benchmarking logistics services in German hospitals: A research status quo
Author :
Hastreiter, Stefan ; Buck, Matthias ; Jehle, Franziska ; Wrobel, Heiko
Author_Institution :
Fraunhofer Center for Appl. Res. on Supply Chain Services SCS, Fraunhofer Inst. for Integrated Circuits IIS, Nuremberg, Germany
fYear :
2013
fDate :
17-19 July 2013
Firstpage :
803
Lastpage :
808
Abstract :
Benchmarking is a powerful tool to provide organizations performance. Since the past several years German hospitals are facing several reforms to lower their costs and raise their performance; especially logistics services e.g. patient transport or catering logistics are appropriate and necessary to improve. The German research project BELOUGA develops a new Benchmarking approach for logistics services based on three case studies patient transport logistics, medical goods supply and operation personnel resource scheduling to reveal potentials for increasing hospitals performance. The paper shows the research status quo.
Keywords :
hospitals; logistics; personnel; scheduling; German hospitals; German research project BELOUGA; benchmarking logistics services; medical goods supply; operation personnel resource scheduling; patient transport logistics; Benchmark testing; Hospitals; Logistics; Organizations; Personnel; Productivity; Scheduling; benchmarking; hospitals; logistics services;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2013 10th International Conference on
Conference_Location :
Hong Kong
Print_ISBN :
978-1-4673-4434-0
Type :
conf
DOI :
10.1109/ICSSSM.2013.6602539
Filename :
6602539
Link To Document :
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