Benchmarking logistics services in German hospitals: A research status quo

Benchmarking is a powerful tool to provide organizations performance. Since the past several years German hospitals are facing several reforms to lower their costs and raise their performance; especially logistics services e.g. patient transport or catering logistics are appropriate and necessary to improve. The German research project BELOUGA develops a new Benchmarking approach for logistics services based on three case studies patient transport logistics, medical goods supply and operation personnel resource scheduling to reveal potentials for increasing hospitals performance. The paper shows the research status quo.