Variations in user satisfaction with MIS

Author

Nicholas, Patricia ; O´Connor, Marcus

Author_Institution

James Cook Univ. of North Queensland, Qld., Australia

Volume

iv

fYear

1990

fDate

2-5 Jan 1990

Firstpage

479

Abstract

The results of a field study of management information systems (MIS) in different organizations in Australia which investigates the relationship between type of user, user involvement and user information satisfaction are reported. The results show that user MIS success (UIS) varies between users of the same MIS based on their organizational function and that user involvement in the systems development life cycle has a significant positive effect on UIS. The significance of the effect of user involvement varies for users based on their organizational function. Technical users are less satisfied with MIS than administrative users. Also, the relationship between user involvement/user control of the systems development process and UIS is significantly different for administrative and technical users

Keywords

management information systems; Australia; MIS; field study; management information systems; systems development life cycle; user information satisfaction; user involvement; Australia; Control systems; Cost benefit analysis; Information analysis; Information management; Investments; Management information systems; Power generation economics; Productivity; Uncertainty;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1990., Proceedings of the Twenty-Third Annual Hawaii International Conference on

Conference_Location

Kailua-Kona, HI

Type

conf

DOI

10.1109/HICSS.1990.205294

Filename

205294