Identifying Knowledge Brokers and Their Role in Enterprise Research through Social Media

Author

Zhe Xu ; Ramanathan, Jay ; Ramnath, Rajiv

Author_Institution

Ohio State Univ., Columbus, OH, USA

Volume

47

Issue

3

fYear

2014

fDate

Mar. 2014

Firstpage

26

Lastpage

31

Abstract

Information searches based on expert-seeking technology can prove time-consuming or unsuccessful if search terms do not turn up extrinsic identifiers in profiles and saved documents. In many such cases, knowledge brokers function as "humans in the loop," providing intrinsic enterprise knowledge to mediate between information seekers and expert sources-a fact that future collaborative information-seeking system designs should take into account.

Keywords

groupware; information retrieval; information systems; social networking (online); collaborative information-seeking system; enterprise research; expert-seeking technology; humans in the loop; information search; intrinsic enterprise knowledge; knowledge brokers; social media; Collaboration; Information retrieval; Knowledge discovery; Knowledge engineering; Media; Message systems; Problem-solving; Social network services; CIS; collaborative information retrieval; collaborative information search; collaborative information seeking; enterprise information search; expert-seeking technology; human computation; human in the loop; knowledge brokers; knowledge management; mediated information search; structural holes;

fLanguage

English

Journal_Title

Computer

Publisher

ieee

ISSN

0018-9162

Type

jour

DOI

10.1109/MC.2014.61

Filename

6766100