Designing government information access programs: a holistic approach

The research reported forms a bridge between the case studies reported in the public administration literature and the research on individual elements of electronic access prevalent in the information science literature. It takes a more holistic view, attending to the specifics of users, uses, organizational capacity, data characteristics, and technology, in the context of a complete program in which these components interact. Our research suggests that these interactions are perhaps more important to the design of an effective electronic access program than any of the individual elements.