Title :
The design of complex telephony applications using large vocabulary speech technology
Author :
Whittaker, Steven J. ; Attwater, D.J.
Author_Institution :
BT Labs., Ipswich, UK
Abstract :
Almost every speech application involves integration with real world databases which may be large or complex. Telephony based examples include call centre automation, customer identification and directory assistance. Many such applications are intrinsically large vocabulary problems with complex data requirements. The paper illustrates the architectural, technical and dialogue issues relevant to the development of such systems. The implementation of the Brimstone corporate directory trial system developed at BT Laboratories is described
Keywords :
database management systems; interactive systems; natural language interfaces; speech processing; telecommunication computing; telephony; BT Laboratories; Brimstone corporate directory trial system; call centre automation; complex data requirements; complex telephony application design; customer identification; dialogue issues; directory assistance; large vocabulary problems; large vocabulary speech technology; real world databases; speech application; telephony based examples; Automation; Information management; Laboratories; Speech processing; Speech recognition; Speech synthesis; Telephony; Transaction databases; Visual databases; Vocabulary;
Conference_Titel :
Spoken Language, 1996. ICSLP 96. Proceedings., Fourth International Conference on
Conference_Location :
Philadelphia, PA
Print_ISBN :
0-7803-3555-4
DOI :
10.1109/ICSLP.1996.607459
