The design of complex telephony applications using large vocabulary speech technology

Author

Whittaker, Steven J. ; Attwater, D.J.

Author_Institution

BT Labs., Ipswich, UK

Volume

2

fYear

1996

fDate

3-6 Oct 1996

Firstpage

705

Abstract

Almost every speech application involves integration with real world databases which may be large or complex. Telephony based examples include call centre automation, customer identification and directory assistance. Many such applications are intrinsically large vocabulary problems with complex data requirements. The paper illustrates the architectural, technical and dialogue issues relevant to the development of such systems. The implementation of the Brimstone corporate directory trial system developed at BT Laboratories is described

Keywords

database management systems; interactive systems; natural language interfaces; speech processing; telecommunication computing; telephony; BT Laboratories; Brimstone corporate directory trial system; call centre automation; complex data requirements; complex telephony application design; customer identification; dialogue issues; directory assistance; large vocabulary problems; large vocabulary speech technology; real world databases; speech application; telephony based examples; Automation; Information management; Laboratories; Speech processing; Speech recognition; Speech synthesis; Telephony; Transaction databases; Visual databases; Vocabulary;

fLanguage

English

Publisher

ieee

Conference_Titel

Spoken Language, 1996. ICSLP 96. Proceedings., Fourth International Conference on

Conference_Location

Philadelphia, PA

Print_ISBN

0-7803-3555-4

Type

conf

DOI

10.1109/ICSLP.1996.607459

Filename

607459