Knowledge transfer: Why and how at CEMEX

This paper discusses the importance of transferring knowledge within an organization and reviews the development of the technological tools within CEMEX that facilitate that transfer. In order to demonstrate the importance of this function a job classification dedicated to transferring knowledge was created and has grown over the past decade. All five geographic regions as well as the central technology division have individuals functioning in this role. Various technological tools have been developed, and are still evolving, to promote and facilitate knowledge transfer between individuals and groups throughout the company as well as providing links to external resources. The ultimate goal of knowledge transfer is the reuse of best practices - in other words, sharing information and applying it.