DocumentCode :
3128756
Title :
Customer value evaluation model of vocational college student custom
Author :
Bangyun, Han
Author_Institution :
Int. Cooperation & Exchange Center, Rizhao Polytech., Rizhao, China
Volume :
2
fYear :
2011
fDate :
4-7 Aug. 2011
Firstpage :
78
Lastpage :
81
Abstract :
In an increasingly competitive education market, vocational college need enhance competitive power based on customer value. In order to provide theoretical guidance for enhancing vocational college competitiveness, the paper studies customer value (CV) in vocational colleges from the view of student custom. Firstly, the paper proposes theory model of customer value evaluation system. Secondly, empirical study is adopted to obtain the customer value hierarchy on vocational college evaluation system through obtaining data in three vocational colleges students of Rizhao city, which will provide operational methods and quantifiable indicators for the further development of vocational colleges.
Keywords :
customer services; educational institutions; vocational training; Rizhao city; competitive education market; customer value evaluation model; vocational college student custom; Business; Correlation; Educational institutions; Knowledge engineering; Loading; Training; customer value; evaluation; factor analysis; vocational college;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Uncertainty Reasoning and Knowledge Engineering (URKE), 2011 International Conference on
Conference_Location :
Bali
Print_ISBN :
978-1-4244-9985-4
Electronic_ISBN :
978-1-4244-9984-7
Type :
conf
DOI :
10.1109/URKE.2011.6007912
Filename :
6007912
Link To Document :
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