Title :
Benefits Gained with Implementation of the Quality Management System in the Control Centers of the Brazilian ISO - ONS - A Process Vision
Author :
Lins, Flavio Guimaraes ; De Melo e Menezes, Heloiza Helena Ximenes ; de Oliveira de Filho, P.
Author_Institution :
ONS, Recife
Abstract :
This paper has as objective to present the management model adopted by the management quality system - MQS in the control centers of the Brazilian ISO - ONS. The Model includes eight basic principles: Focus in the client; leadership; employer´s involvement; process approach; systemic approach; continuous improvement; factual approach for taking decisions and mutual benefits in the relationship with suppliers.
Keywords :
ISO standards; quality management; Brazilian ISO-ONS; control centers; process vision; quality management system; Certification; Collaboration; Continuous improvement; Control systems; ISO standards; Machine vision; Power system management; Power system reliability; Quality management; Standards organizations; Indicator; Process; Quality Management;
Conference_Titel :
Engineering Management Conference, 2006 IEEE International
Conference_Location :
Bahia
Print_ISBN :
1-4244-0285-9
Electronic_ISBN :
1-4244-0286-7
DOI :
10.1109/IEMC.2006.4279894
