Title :
Introducing A Calculus for Services Innovation
Author :
Tien, James M. ; Berg, Daniel
Author_Institution :
Rensselaer Polytech. Inst., Troy
Abstract :
Innovation in the services area - especially in the electronic services (e-services) domain -can be systematically developed by first considering the strategic drivers and foci, then the tactical principles and enablers, and finally the operational decision attributes, all of which constitute a process or calculus of services innovation. The developed process or calculus serves to identify the potential white spaces or blue oceans for innovation. In addition to expanding on current innovations in services and related experiences, white spaces are identified for possible future innovations.
Keywords :
innovation management; service industries; e-services; electronic services; services innovation; Business; Calculus; Construction industry; Driver circuits; Global Positioning System; Manufacturing industries; Production systems; Systems engineering and theory; Technological innovation; White spaces;
Conference_Titel :
Service Systems and Service Management, 2007 International Conference on
Conference_Location :
Chengdu
Print_ISBN :
1-4244-0885-7
Electronic_ISBN :
1-4244-0885-7
DOI :
10.1109/ICSSSM.2007.4280078