DocumentCode
3135246
Title
Nine Doctrines of Service Productivity
Author
Bian, Xiaoqing ; Zhang, Jincheng
Author_Institution
Nankai Univ., Tianjin
fYear
2007
fDate
9-11 June 2007
Firstpage
1
Lastpage
6
Abstract
As the difference between service and product in essence, it is of great difficulty to define service productivity in academia and practice and many people have arguments on this issue. Based on a lot of desk research, this research summaries the study of previous literatures, analyzes the concept of service productivity, provides nine doctrines in three categories, and explores the background and defects of each doctrine.
Keywords
productivity; research and development; service industries; Service Productivity; desk research; service industry; Costs; Humans; Measurement standards; Production systems; Productivity; Raw materials; Standards organizations; Textile industry; desk research; service; service productivity;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Systems and Service Management, 2007 International Conference on
Conference_Location
Chengdu
Print_ISBN
1-4244-0885-7
Electronic_ISBN
1-4244-0885-7
Type
conf
DOI
10.1109/ICSSSM.2007.4280102
Filename
4280102
Link To Document