Title :
Nine Doctrines of Service Productivity
Author :
Bian, Xiaoqing ; Zhang, Jincheng
Author_Institution :
Nankai Univ., Tianjin
Abstract :
As the difference between service and product in essence, it is of great difficulty to define service productivity in academia and practice and many people have arguments on this issue. Based on a lot of desk research, this research summaries the study of previous literatures, analyzes the concept of service productivity, provides nine doctrines in three categories, and explores the background and defects of each doctrine.
Keywords :
productivity; research and development; service industries; Service Productivity; desk research; service industry; Costs; Humans; Measurement standards; Production systems; Productivity; Raw materials; Standards organizations; Textile industry; desk research; service; service productivity;
Conference_Titel :
Service Systems and Service Management, 2007 International Conference on
Conference_Location :
Chengdu
Print_ISBN :
1-4244-0885-7
Electronic_ISBN :
1-4244-0885-7
DOI :
10.1109/ICSSSM.2007.4280102
