Quality Risk in Outsourcing

Author

Salma, Bellaâj ; Lyes, Kermad ; Abderrahman, E.-M. ; Younes, Boujelbène

Author_Institution

Higher Inst. of Ind. Manage., Sfax

fYear

2007

fDate

9-11 June 2007

Firstpage

1

Lastpage

4

Abstract

In an increasingly competitive environment, it seems to be important to analyze risks in term of quality bound to the different strategies of outsourcing. Indeed, beyond the advantages of the outsourcing at the strategic, financial, organizational and operational level, the outsourcing hides significant dangers which greatly link to the quality of the service. The objective of our research is to analyze risks in term of quality that take the Tunisian firms, in the setting of their textile and clothing activity, when they embark on the outsourcing of one or more of their process, and to examine the effect of this act on the global firm performance.

Keywords

organisational aspects; outsourcing; quality management; risk analysis; Outsourcing; Quality Risk; Tunisian firms; financial advantage; global firm performance; operational advantage; organizational advantage; strategic advantage; textile-clothing activity; Assembly; Context-aware services; Environmental management; Heart; Industrial economics; Logistics; Outsourcing; Quality management; Risk analysis; Risk management; modelling; outsourcing; performance; quality; risks;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management, 2007 International Conference on

Conference_Location

Chengdu

Print_ISBN

1-4244-0885-7

Electronic_ISBN

1-4244-0885-7

Type

conf

DOI

10.1109/ICSSSM.2007.4280105

Filename

4280105