Title :
Users´ Evaluation on Library Service Quality: A LibQUAL+ Empirical Study
Author_Institution :
Zhejiang Univ., Hangzhou
Abstract :
Evaluation on library service quality is the first and key step to get a better library service quality and obtain readers´ satisfaction. A qualitative study with LibQUAL+trade is conducted here. With the analysis of 226 questionnaires, the characteristics of readers, evaluations of 24 indictors of 4 dimensions of library service quality of Zijingang library of Zhejiang University are summered as the conclusions. Also suggestions to improve the library service quality are put forward for practical use.
Keywords :
library automation; LibQUAL+; Zhejiang University; Zijingang library; library service quality; users´ evaluation; Books; Cognition; Databases; Investments; Quality management; Software libraries; Evaluation; LibQUAL+; Library Service Quality;
Conference_Titel :
Service Systems and Service Management, 2007 International Conference on
Conference_Location :
Chengdu
Print_ISBN :
1-4244-0885-7
Electronic_ISBN :
1-4244-0885-7
DOI :
10.1109/ICSSSM.2007.4280277
