DocumentCode
3138367
Title
Users´ Evaluation on Library Service Quality: A LibQUAL+ Empirical Study
Author
Wang, Kai
Author_Institution
Zhejiang Univ., Hangzhou
fYear
2007
fDate
9-11 June 2007
Firstpage
1
Lastpage
5
Abstract
Evaluation on library service quality is the first and key step to get a better library service quality and obtain readers´ satisfaction. A qualitative study with LibQUAL+trade is conducted here. With the analysis of 226 questionnaires, the characteristics of readers, evaluations of 24 indictors of 4 dimensions of library service quality of Zijingang library of Zhejiang University are summered as the conclusions. Also suggestions to improve the library service quality are put forward for practical use.
Keywords
library automation; LibQUAL+; Zhejiang University; Zijingang library; library service quality; users´ evaluation; Books; Cognition; Databases; Investments; Quality management; Software libraries; Evaluation; LibQUAL+; Library Service Quality;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Systems and Service Management, 2007 International Conference on
Conference_Location
Chengdu
Print_ISBN
1-4244-0885-7
Electronic_ISBN
1-4244-0885-7
Type
conf
DOI
10.1109/ICSSSM.2007.4280277
Filename
4280277
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