GroupIntelligence: automated support for capitalizing on GroupKnowledge

Group support systems enable harvesting knowledge from groups. The minutes of a typical GSS meeting are mostly textual reports of 10 to 50 pages summarizing the issues discussed, the set priorities and proposed actions. Capitalizing on knowledge generated during GSS meetings appears to be very difficult without additional automated support. We describe our experiences with several prototypes for computer-aided support for consolidating the results of GSS meetings over time. The development of the prototypes resulted in an online service called GroupIntelligence/sup TM/. This service transforms accumulated group knowledge from various sources into a dynamic consolidated Web site.