Knowledge Management across permeable silos: A case at Wipro Technologies

Author

Nathan, G.S. ; Soni, Pavan

Author_Institution

Wipro Technol., Bangalore

fYear

2008

fDate

21-24 Sept. 2008

Firstpage

965

Lastpage

969

Abstract

The case shares the turn-around story in leveraging Knowledge Management (KM) at Enterprise Application Services (EAS), a major business unit (BU) in Wipro Technologies. The case depicts the approach taken in enrolling the employees onto the KM systems and practices. The turnaround was the result of a project that ran for 6 months, and the comparisons are drawn based on observation for a period of 18 months. Shared are the metrics and the practices adopted for infusing permeability across organizational silos using IT and change management. Most of these tools, practices and tips would work well beyond the IT industry as well.

Keywords

DP industry; DP management; knowledge management; management of change; organisational aspects; personnel; IT industry; Wipro Technologies; business unit; change management; employees; enterprise application services; information technology; knowledge management; organizational silos; Collaborative work; Employment; Humans; Information management; Information technology; Knowledge management; Permeability; Radio access networks; Technological innovation; Technology management; Change Management; Collaboration; Information Technology; Knowledge Management;

fLanguage

English

Publisher

ieee

Conference_Titel

Management of Innovation and Technology, 2008. ICMIT 2008. 4th IEEE International Conference on

Conference_Location

Bangkok

Print_ISBN

978-1-4244-2329-3

Electronic_ISBN

978-1-4244-2330-9

Type

conf

DOI

10.1109/ICMIT.2008.4654498

Filename

4654498