DocumentCode
3149899
Title
Interpreting key issues in IS/IT benefits management
Author
Dhillon, Gurpreet
Author_Institution
Coll. of Bus., Nevada Univ., Las Vegas, NV, USA
fYear
2000
fDate
4-7 Jan. 2000
Abstract
This paper examines those contextual issues that determine the success of a computer-based information system (IS). It shows that a narrow, technology-focused orientation in systems development is a limiting factor in realizing benefits. In doing so, it argues that real benefits reside not within the IT domain but instead in the changes in the organizational activities that the IT system has enabled. The paper reviews such benefits management aspects through two IS implementation case studies.
Keywords
information systems; information technology; software management; IT benefits management; computer-based information systems success; contextual issues; implementation case studies; information systems development; organizational activity changes; technology-focused orientation; Appraisal; Conference management; Costs; Educational institutions; Hospitals; Information systems; Information technology; Investments; Management information systems; Project management;
fLanguage
English
Publisher
ieee
Conference_Titel
System Sciences, 2000. Proceedings of the 33rd Annual Hawaii International Conference on
Print_ISBN
0-7695-0493-0
Type
conf
DOI
10.1109/HICSS.2000.926926
Filename
926926
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