Studies on simulation of queue system in ticketing business based on event-driven mechanism

Author

Chao, Yin

Author_Institution

Sch. of Sci., Shandong Univ. of Technol., Zibo, China

fYear

2011

fDate

16-18 April 2011

Firstpage

3552

Lastpage

3554

Abstract

Based on Event-driven mechanism queue system in ticketing business conducted a systematic analysis, using the event scheduling simulation strategy, the establishment of latency and the window based on the number of simulation models. The interaction between the average customer waiting time and the number of service windows was studied under the certain condition of predetermined the number of service window at the beginning. The simulation results with actual data comparison, analysis of the validity of the model. The model allowed the ticket offices to save costs and increase customer satisfaction, provide a useful reference.

Keywords

business data processing; customer satisfaction; discrete event simulation; queueing theory; customer satisfaction; event scheduling simulation strategy; event-driven mechanism; queue system simulation; service window; ticketing business; Analytical models; Computational modeling; Electronics industry; Queueing analysis; Resource management; Simulation; computer simulation; event-driven; queuing; ticket;

fLanguage

English

Publisher

ieee

Conference_Titel

Consumer Electronics, Communications and Networks (CECNet), 2011 International Conference on

Conference_Location

XianNing

Print_ISBN

978-1-61284-458-9

Type

conf

DOI

10.1109/CECNET.2011.5768318

Filename

5768318