Title :
An Evaluation Method on Service Capability of Product Maintenance Service Provider
Author :
Li, Hao ; Pei, Xu-Ming
Author_Institution :
Sch. of Mech. & Electr. Eng., Zhengzhou Univ. of Light Ind., Zhengzhou, China
Abstract :
One of types about complex product maintenance is to outsource the business to product service providers. A set of service capability evaluation indices about complex product maintenance service provider were established, the indices were given by using Delphi method, service capability evaluation model of product maintenance service provider (PMSP) was established based on analytic hierarchy process (AHP) and Delphi methods. Finally, a case on enterprise turbines maintenance services was given. The implementation of this method can enhance product service capability and competitiveness.
Keywords :
decision making; enterprise resource planning; maintenance engineering; manufacturing resources planning; outsourcing; AHP; Delphi method; PMSP; analytic hierarchy process; business outsourcing; complex product maintenance service provider; enterprise turbines maintenance services; product service capability; product service providers; service capability evaluation indices; service capability evaluation model; Customer satisfaction; Electronic countermeasures; Indexes; Maintenance engineering; Manufacturing; Servers; analytic hierarchy process; complex product; evaluation; maintenance; product service provider; service capability;
Conference_Titel :
System Science, Engineering Design and Manufacturing Informatization (ICSEM), 2010 International Conference on
Conference_Location :
Yichang
Print_ISBN :
978-1-4244-8664-9
DOI :
10.1109/ICSEM.2010.102
