Bridging knowledge management gaps by information technology and organizational culture

Author

Tseng, Shu-Mei ; Hsiao, Jui-Min ; Chien, Shih-Chien

Author_Institution

Dept. of Inf. Manage., I-Shou Univ., Kaohsiung, Taiwan

fYear

2009

fDate

6-9 July 2009

Firstpage

1341

Lastpage

1346

Abstract

Information technology (IT) and organizational culture (OC) play very important roles in determining the success or failure of the implementation of knowledge management (KM). Nevertheless, few studies explore the effects of OC and IT on the KM. Hence, the purpose of this study is to empirically explore the effects of IT and OC in the implementation of KM. Moreover, based on the definition of the five KM gaps, the relationships among KM, IT and OC are analyzed and demonstrated by means of literature reviews and questionnaire analyses. The findings reveal that IT and OC play very important roles in determining the magnitudes of these KM gaps. Furthermore, this research discusses how to enhance the effectiveness of implementing KM through appropriate IT and OC.

Keywords

information technology; knowledge management; organisational aspects; information technology; knowledge management; literature reviews; organizational culture; questionnaire analyses; Companies; Customer service; Data warehouses; Decision making; Globalization; Information management; Information technology; Innovation management; Internet; Knowledge management; Knowledge management; information technology; organizational culture;

fLanguage

English

Publisher

ieee

Conference_Titel

Computers & Industrial Engineering, 2009. CIE 2009. International Conference on

Conference_Location

Troyes

Print_ISBN

978-1-4244-4135-8

Electronic_ISBN

978-1-4244-4136-5

Type

conf

DOI

10.1109/ICCIE.2009.5223954

Filename

5223954