Dynamics mechanism and innovation model of service modularity

The continuous development of information technology provides a joint opportunity of manufacturing and service industry. For the present, modularity thinking has make a more mature application in manufacturing industry, however, the modularity research in service industry is still lagged. This paper, firstly, gives the concepts and attributes of service process system, then put forward the key driving factors of service modularity. On the basis of above results, the service modularity model is presented. This model includes four parts, that is, service staff, service information, service technology, service entity and equipment. This innovation model presents an integrated framework for the increasing development of service modularity in the future.