• DocumentCode
    3175845
  • Title

    An empirical study on impacts of brand cognition on brand loyalty

  • Author

    Liu, Jianmei ; Xue, Yongji ; Duan, Jun

  • Author_Institution
    Sch. of Manage., Capital Univ. of Econ. & Bus., Beijing, China
  • fYear
    2011
  • fDate
    8-10 Aug. 2011
  • Firstpage
    959
  • Lastpage
    962
  • Abstract
    Consumers´ brand loyalty begins with brand cognition, so it has theoretical and practical significance to study the impact of brand recognition on brand loyalty. Based on literature searching, this paper divides brand cognition into brand association, brand image and perceived quality, builds conceptual model of impact of brand recognition on brand loyalty, and combines the model with the data. The empirical results show that brand cognition has significant impact on brand loyalty. In its internal mechanism, brand association and brand image influence brand loyalty through perceived quality, and perceived quality influence brand loyalty directly.
  • Keywords
    customer services; quality assurance; brand association; brand cognition; brand image; consumer brand loyalty; perceived quality; Advertising; Analytical models; Buildings; Cognition; Forestry; Mathematical model; Reliability; Brand Association; Brand Image; Brand Loyalty; Perceived Quality;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011 2nd International Conference on
  • Conference_Location
    Deng Leng
  • Print_ISBN
    978-1-4577-0535-9
  • Type

    conf

  • DOI
    10.1109/AIMSEC.2011.6010692
  • Filename
    6010692