DocumentCode
3175845
Title
An empirical study on impacts of brand cognition on brand loyalty
Author
Liu, Jianmei ; Xue, Yongji ; Duan, Jun
Author_Institution
Sch. of Manage., Capital Univ. of Econ. & Bus., Beijing, China
fYear
2011
fDate
8-10 Aug. 2011
Firstpage
959
Lastpage
962
Abstract
Consumers´ brand loyalty begins with brand cognition, so it has theoretical and practical significance to study the impact of brand recognition on brand loyalty. Based on literature searching, this paper divides brand cognition into brand association, brand image and perceived quality, builds conceptual model of impact of brand recognition on brand loyalty, and combines the model with the data. The empirical results show that brand cognition has significant impact on brand loyalty. In its internal mechanism, brand association and brand image influence brand loyalty through perceived quality, and perceived quality influence brand loyalty directly.
Keywords
customer services; quality assurance; brand association; brand cognition; brand image; consumer brand loyalty; perceived quality; Advertising; Analytical models; Buildings; Cognition; Forestry; Mathematical model; Reliability; Brand Association; Brand Image; Brand Loyalty; Perceived Quality;
fLanguage
English
Publisher
ieee
Conference_Titel
Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011 2nd International Conference on
Conference_Location
Deng Leng
Print_ISBN
978-1-4577-0535-9
Type
conf
DOI
10.1109/AIMSEC.2011.6010692
Filename
6010692
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